IT Officer

Job Description

About Us:
Polytra Africa SSC, part of the Swiss Fracht Group is an international company with over 160 offices worldwide, is a leading Logistics company dedicated to delivering exceptional service and efficiency to our customers. We are currently seeking an IT Officer to join our team.

Responsibilities:
• Analyse users’ tickets and provide with solution and/or resolve issues raised.
• Assist with onboarding & offboarding of employees.
• Manage and track IT assets.
• Document all new resolution and maintain knowledge base/articles for future reference.
• Analyse EDI errors (EDIFACT) & correct them in a timely manner.
• Update of tariffs in ERP system.
• Conduct such other cognate duties as may be assigned.

Requirements:
• Bachelor’s degree in computer science, or a related field.
• Minimum of 2 years of experience in a similar role.
• Experience in working with Microsoft 365 admin center.
• Experience in ERP flow troubleshooting.
• Experience in setting up operating systems & software on new devices.
• Knowledge in MS sharepoint development (workflows) is a plus.
• Automation using Microsoft Power Apps / Power Automate is a plus.
• Good usage level of Microsoft Office tools.
• Excellent organizational and multitasking skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Good analytical skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external customers & suppliers.
• Fluency in English and French; additional languages are a plus.
• Flexibility to adapt to changing business needs and priorities.

Benefits:
• Competitive salary and benefits package.
• Opportunity for career growth and advancement within a dynamic and growing company.
• Training and professional development opportunities to enhance skills and expertise.
• Candidates should be willing to travel for training/missions to Belgium
• Collaborative and supportive work environment with opportunities for teamwork and innovation.