IT Functional Support Officer (IT & Operations)

Job Description

About Us
Polytra Africa SSC is a dynamic and innovative logistics company leveraging technology and data-driven solutions to optimize business performance. We are strengthening our IT Service Desk and are looking for a hands-on IT & Operations profile to support stability, scalability, and continuous improvement of our IT environment.
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Role Overview
The IT Functional Support Officer plays a key role in ensuring the stability, support, and further development of the IT Service Desk, with a strong focus on the Microsoft ecosystem.
The role combines hands-on operational support (hardware & peripherals) with active participation and monitoring of IT infrastructure and Modern Workplace projects. The position requires a structured, service-oriented approach and close collaboration with internal stakeholders and external partners.
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Key Responsibilities
• Provide 1st and 2nd level IT support to end-users (applications, systems, and workplace tools)
• Ensure smooth operation of the IT Service Desk, including ticket handling, prioritization, and resolution tracking
• Support and administer the Microsoft stack: Exchange, Microsoft 365, SharePoint, Teams (incl. Teams Calling), Intune/Entra, AVD
• Troubleshoot and resolve hardware, software, and peripheral issues
• Assist in the configuration, maintenance, and continuous improvement of systems and workplace solutions
• Monitor system performance, ensure security compliance, and escalate risks where needed
• Support and coordinate IT infrastructure and Modern Workplace projects
• Collaborate with IT teams, vendors, and business stakeholders to resolve complex issues
• Document processes, solutions, and contribute to knowledge base development
• Deliver user guidance and training where required
• Contribute to the professionalization, standardization, and scalability of the Service Desk
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Technical Skills
• Strong familiarity with the Microsoft ecosystem:
o Microsoft 365 (Exchange, SharePoint, Teams, Teams Calling)
o Intune / Entra (Azure AD)
o Azure Virtual Desktop (AVD)
• Experience with IT Service Desk / ticketing systems
• Basic knowledge of networking, cybersecurity principles, and endpoint management
• Understanding of business applications (ERP, logistics systems) is a plus
• Basic SQL knowledge is an advantage
• Familiarity with EDI concepts is a plus
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Soft Skills
• Structured, organized, and solution-oriented working style
• Strong communication skills with ability to engage different stakeholders
• Hands-on, proactive, and service-oriented mindset
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities effectively
• Team player with adaptability in a dynamic environment
• Fluent in English and French
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Qualifications & Experience
• Bachelor’s degree in IT, Computer Science, or related field
• 2–4 years of experience in IT support / Service Desk / IT Operations
• Demonstrable experience with Microsoft workplace technologies
• Initial exposure to IT projects or infrastructure environments is required
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What We Offer
• Competitive salary and benefits
• Exposure to international IT operations and projects
• Opportunity to grow within a structured and evolving IT environment
• Training and development within modern workplace technologies

Polytra Africa SSC is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.