IT Functional Support Officer

Job Description

About Us:

Polytra Africa SSC is a dynamic and innovative logistics company dedicated to leveraging data-driven insights to optimize business performance. We are seeking an IT Functional Support Officer to join our growing team and who will provide first and second-level technical assistance and support for various systems and applications, ensuring their smooth operation within the organization.

Responsibilities:
• Provide first and second-level support to end-users for system-related issues and queries.
• Troubleshoot and resolve software problems.
• Assist in the configuration, customization, and maintenance of systems.
• Document and track issues using a ticketing system.
• Collaborate with other IT team members and external vendors to resolve complex issues.
• Conduct user training sessions and create user guides specific to system functionalities.
• Monitor system performance and ensure compliance with security standards.
• Participate in system-related projects and initiatives as required.

Technical Skills:
• Proficiency in logistics ERP, freight forwarding systems, and other business applications.
• Basic SQL knowledge required.
• Familiarity with ticketing systems.
• Understanding of how EDI communications work and how to resolve related issues.
• Understanding of business processes and how they are supported by IT systems.
• Basic knowledge of cybersecurity principles and practices.

Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.
• Customer-focused with a commitment to providing high-quality service.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability and willingness to learn new technologies.
• Proficiency/fluency in English and French.

Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 2+ years of experience in IT support or a similar role.

Benefits:
 Competitive salary and benefits package.
 Opportunity for career growth and advancement within a dynamic and collaborative team environment.
 Access to training and professional development resources to enhance skills and expertise.
 Flexible work schedule and remote work options.

Polytra Africa SSC is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.