Customer Care Officer

Job Description

As a Customer Care Officer, you will be responsible for managing and confirming bookings while ensuring customer information is accurately recorded in line with business requirements and service quality standards. You will also follow up on export shipments to ensure timely cargo readiness for loading. The role primarily focuses on export cargo operations.

Skills & Competencies:
Strong understanding of customer needs and service excellence.
Excellent communication skills.
Strong attention to detail.
Good organizational skills and ability to manage deadlines.
Problem-solving mindset with a methodical approach.
Team-oriented mindset.

Technical Skills:
Proficiency in Microsoft Office tools.
Fluency in French and English (spoken & written).